Licence and Terms of Use

1. Who we are and what these terms cover

1.1We ("WolfStack", "we", "us") are WolfStack Systems [Ltd], a company registered in England and Wales under company number [number], with its registered office at [address]. You can contact us at [support email].

1.2You means the person or business that downloads, installs, buys or uses our software. If you accept these terms for a business, "you" means that business.

1.3These terms cover:

• Lite plugins: our free WordPress plugins, including those on WordPress.org.
• Pro plans: paid plans that unlock extra features, add-ons, updates and support.
• Licence keys: the keys that activate Pro features, the WolfStack Platform and updates.
• Our services: our website, customer account area, documentation, support and any update or licence-check service.
• The WolfStack Platform: our business software built on Laravel (for example point of sale, stock, pick scanning, online shop and staff tools), whether we host it for you ("Cloud") or you install it on your own server ("Self-hosted"), with its apps, device software and APIs.
• Connectors: plugins and integrations that link the WolfStack Platform to WordPress and WooCommerce.

Together, all of these are the "Software". Part B (sections 14 to 19) adds terms that apply only to the WolfStack Platform and Connectors.

1.4Some software may come with extra terms (for example a hosted service). Where they differ from these terms, the extra terms apply to that software only.

2. Accepting these terms

2.1You accept these terms when you tick the box at checkout, activate a licence key, or install or use the Software, whichever comes first. If you do not agree, do not use the Software.

2.2Business use. The Software is made for businesses. Pro plans are sold to businesses and sole traders for use in their trade or profession, not to consumers. By buying a Pro plan you confirm you are buying for business purposes.

2.3If you are a consumer anyway, nothing in these terms takes away your legal rights under the Consumer Rights Act 2015 or other laws that cannot be excluded.

2.4You confirm you are at least 18, and that you have authority to accept these terms for any business you name.

2.5These terms, your order confirmation and any plan details on our website at the time you bought are the whole agreement between us about the Software.

3. Software licence

3.1The code. The PHP code of our WordPress plugins and Connector plugins (Lite and Pro) is licensed to you under the GNU General Public License, version 2 or (at your option) any later version ("GPL"). The GPL's own terms, including its "no warranty" sections 11 and 12, apply to that code.

3.1AThe WolfStack Platform is not GPL. The WolfStack Platform is separate software that talks to WordPress only through APIs. It is licensed to you under the proprietary licence in section 15, not the GPL.

3.2Other parts. Images, icons, CSS, JavaScript, fonts, documentation and designs we created are licensed to you for use with the Software only, unless a file says otherwise. Third-party libraries keep their own licences (see section 11).

3.3What a Pro plan buys. A Pro plan is a subscription to our services, not a payment for the GPL code. For the length of your plan it gives you:

• a licence key that unlocks Pro features;
• access to Pro downloads, updates and security fixes;
• support as described on the plan;
• use on the number of websites your plan allows (staging and local development copies of an activated site are free).

3.4Licence keys. Your licence key is for you only. You must not share, publish, resell or use it on more sites than your plan allows. We may deactivate a key that is shared, leaked or used beyond its plan.

3.5Names and logos. "WolfStack", "WolfStack Systems", our plugin names and logos are ours. The GPL does not give you any right to use them. If you change and share our code, you must remove our names and logos from it and must not suggest we made or support your version.

3.6Reverse engineering of services. You may study and change the GPL code. You must not try to get around licence checks to use Pro services you have not paid for, attack or overload our servers, or access other customers' data.

4. Free Lite plugins

4.1Lite plugins are free. They work fully on their own and do not stop working after a trial period.

4.2Lite plugins downloaded from WordPress.org are also covered by the WordPress.org plugin guidelines. Where those guidelines and these terms differ for a Lite plugin, the guidelines win.

4.3Lite plugins may show you a notice or a settings tab about Pro features. You can dismiss these notices.

4.4Lite plugins do not send data about your site to us unless you choose to (for example by opting in to usage data or by activating a Pro key). See section 10.

4.5Support for Lite plugins is given through the WordPress.org support forum, when we can. We do not promise a reply or a fix.

4.6Sections 6, 8, 9 and 11 apply to Lite plugins as well as Pro plans. Because Lite plugins are free, our total liability for them is limited as set out in section 9.3.

5. Pro plans, payment and refunds

5.1Prices. Plan prices, what each plan includes and how many sites it covers are shown on our website when you buy. Prices are in pounds sterling and exclude VAT unless shown otherwise. You pay any VAT and bank or card charges.

5.2Renewals. Plans renew automatically at the end of each term (monthly or yearly) using the payment method you gave, until you cancel. We will email you before a yearly plan renews.

5.3Price changes. We may change prices for future terms. We will tell you at least 30 days before a change affects your renewal. If you don't want to pay the new price, cancel before the renewal date.

5.4Cancelling. You can cancel any time in your account or by emailing us. Your plan stays active until the end of the term you've paid for. We don't refund part-used terms, except under 5.5.

5.5Money-back guarantee. If you're not happy with a new yearly plan, ask for a refund within 30 days of your first payment (14 days for a new monthly plan) and we'll give you a full refund. Renewals, upgrades and set-up or hardware costs are not refundable unless the law requires it or we have broken these terms. We give one refund per product per customer, and may refuse refunds we reasonably think are being abused. When we refund, your licence key is deactivated.

5.6When a plan ends. If your plan ends or is cancelled:

• Pro features you already installed keep working under the GPL;
• you stop getting updates, security fixes, new features and support;
• your licence key stops activating new sites.

Running software without security fixes is your choice and your risk. We strongly recommend keeping a plan active, or replacing the Software, on any live website.

5.7Failed payments. If a payment fails, we'll try again and email you. If it's still unpaid 14 days later, we may suspend your licence key until it's paid.

5.8Chargebacks. If you dispute a payment with your bank instead of contacting us first, we may suspend your account and keys while it's resolved.

6. Your responsibilities

6.1You are responsible for your website and everything that runs on it. In particular, you must:

1. Back up your website and database regularly, keep backups away from the website's server, and check you can restore them. Always take a backup before installing or updating the Software.
2. Test first. Try new software and updates on a staging copy of your website before using them on your live website.
3. Keep things updated. Keep WordPress, WooCommerce, PHP, your theme, our Software and all other plugins up to date, and install our security updates promptly after we release them.
4. Secure your site. Use secure hosting, strong unique passwords, two-factor login for staff accounts, a firewall or security service, and give staff only the access they need.
5. Check it works. Check that the Software does what you need before relying on it, including prices, orders, stock, emails, invoices, VAT and documents it produces.
6. Follow the law. Make sure your website, your use of the Software and the data you collect meet the laws that apply to you, including data protection, consumer, tax and e-commerce law.
7. Protect your keys and accounts. Keep your licence keys and WolfStack account login safe and tell us straight away if you think someone else is using them.

6.2Documents, invoices, emails, prices and reports the Software produces are based on your settings and data. You are responsible for checking them before you rely on them or send them to anyone.

6.3You must not use the Software for anything illegal, to send spam, to store or spread malware, or to harm anyone.

7. Updates, support and security fixes

7.1Updates. While your plan is active, we provide updates when we choose to release them. We may add, change or remove features. We will not remove a main feature of your plan during a term you've paid for without offering a reasonable alternative or a pro-rata refund.

7.2Compatibility. We aim to support the current and previous major versions of WordPress, WooCommerce and PHP. We can't promise the Software will work with every theme, plugin, host or setting, or with future versions of other software.

7.3Security fixes. If we find out about a security problem in the Software, we will use reasonable efforts to investigate it and release a fix in a reasonable time, depending on how serious it is. While your plan is active we'll tell you about serious problems by email or in the plugin.

7.4Reporting a security problem. Please report security problems privately to [security email], not in public forums. We will reply, keep you updated and credit you if you want us to.

7.5Support. Support is given by email or our help desk on working days, 9am to 5pm UK time, as described on your plan. Support covers helping you use the Software as designed. It doesn't cover custom code, other people's plugins or themes, hosting problems, or setting up your website for you, which we may offer as paid work.

7.6Access. If you give us access to your website for support, you are responsible for creating a temporary account with only the access needed and removing it afterwards. Take a backup first.

8. No warranty

8.1We make the Software with reasonable care and skill. Apart from that, and to the fullest extent the law allows, the Software is provided "as is" and "as available", with all faults, and without any warranty, condition or promise of any kind, whether express, implied or by law.

8.2In particular, we do not promise that the Software:

• will meet your needs or work with your setup;
• will be free of bugs, errors or security vulnerabilities;
• will run without interruption, or that our update and licence services will always be available;
• will keep your website or data secure or prevent hacking, data loss or fraud;
• will produce correct results (for example prices, tax, stock, documents or reports) without you checking them.

8.3Any examples, guides, advice or support we give are for general help only. You decide whether and how to rely on them.

8.4Nothing in this section removes any right you have that the law says cannot be removed.

9. Limitation of liability and indemnity

9.1What we don't limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit or exclude.

9.2Losses we're not responsible for. Subject to 9.1, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any:

• loss of profit, revenue, sales, business, contracts or expected savings;
• loss of goodwill or damage to reputation;
• loss, corruption or theft of data, or the cost of restoring it;
• downtime, or loss of use of your website or systems;
• loss caused by hacking, malware or attacks by other people;
• loss caused by your failure to follow section 6, including not having backups, not testing, or not installing updates;
• loss caused by other software, hosting, themes, plugins or services;
• indirect or consequential loss of any kind.

9.3Our maximum liability. Subject to 9.1, our total liability to you for all claims arising out of or in connection with the Software or these terms, added together, is limited to:

• for Pro plans: the total amount you paid us in the 12 months before the event that caused the claim;
• for Lite plugins and anything you got free: £100.

9.4Why these limits are fair. Our prices are set on the basis of these limits. We offer a money-back guarantee (5.5), the plugin code is open for you to inspect, and section 6 sets out simple steps (backups, staging, updates) that prevent most losses. You can buy your own insurance for risks above these limits.

9.5Time limit for claims. You must bring any claim within 12 months of the date you became aware, or ought reasonably to have become aware, of the facts giving rise to it.

9.6Your indemnity. You agree to cover us for any claims, losses, fines and reasonable legal costs we face from anyone else because of your website, the data you collect, how you use the Software, or your breach of these terms or the law.

9.7Events beyond our control. We are not liable for any delay or failure caused by events outside our reasonable control, including outages at hosting, payment or email providers, internet failures, cyber attacks on infrastructure we rely on, power cuts, illness, strikes, war or natural disasters.

10. Data protection and privacy

10.1Your website's data is yours. Our plugins run on your website and store their data in your database. You are the controller of personal data about your customers and staff under UK GDPR and the Data Protection Act 2018, and you are responsible for your own privacy notice, lawful basis, security and data requests.

10.2Data we receive. When you buy a Pro plan or activate a licence key, our licence and update service receives your name, email, company, billing details, licence key, website address, and versions of WordPress, WooCommerce, PHP and our Software. We use this to provide updates, check licences, give support, send you account and security emails, and keep proper business records. Our [Privacy Policy] explains this in full.

10.3No customer data sent to us. Our plugins do not send your customers' personal data to us, unless you choose to share it with us (for example in a support request). If you give us access to your website for support, we will only look at what's needed to help you and will keep it confidential.

10.4Hosted services. If we ever host data for you (for example an online version of our software), we act as your processor and the Data Processing Terms in Schedule C apply.

10.5Marketing. We'll only send you marketing emails if you agree, and you can unsubscribe at any time. Account, billing and security emails are not marketing.

11. Third-party software and services

11.1The Software includes or works with software made by others, such as WordPress, WooCommerce, Elementor, Dompdf and other open-source libraries. Each keeps its own licence, listed in the plugin's readme or a licences file. We are not responsible for third-party software, its updates, or changes that stop our Software working with it.

11.2Some features connect to outside services you choose to use (for example payment providers, review sites, email or SMS services). Your use of those services is between you and the provider, under their terms.

11.3Our Software is not made by, endorsed by or connected to WordPress, WooCommerce, Automattic or any other company whose product it works with.

12. Suspension and ending the licence

12.1You can stop using the Software at any time by deleting it and cancelling your plan.

12.2We may suspend or deactivate your licence key and account, with notice where reasonable, if you:

• don't pay (see 5.7);
• share or misuse your licence key;
• break these terms in a serious way, or keep breaking them after we've asked you to stop;
• use the Software or our services in a way that is illegal or harms us, our servers or other customers.

12.3We may stop selling a product or plan. If we do, we will keep providing security fixes for that product until the end of every term already paid for, or refund the unused part.

12.4When your licence ends, your rights to Pro updates and support end. Your rights under the GPL to code you already have continue. Sections 3.5, 6, 8, 9, 10, 13, 15.2, 16.6, 19, Schedule C and anything else meant to last will continue after the licence ends.

13. Changes and general terms

13.1Changes to these terms. We may update these terms, for example for new features or changes in the law. We'll post the new version on our website with its date and email Pro customers at least 30 days before a change that affects them takes effect. The new terms apply from your next renewal. If you don't agree, cancel before then.

13.2Notices. We'll contact you at the email on your account. You can contact us at [support email]. Emails count as written notice.

13.3Transfer. You may not transfer your plan or licence key to someone else without our written agreement. We may transfer our rights and duties to another company, for example if WolfStack is sold, and will tell you if we do.

13.4Independent clauses. If a court finds part of these terms can't be enforced, the rest still applies. The unenforceable part will be read as narrowly changed as needed to make it enforceable.

13.5No waiver. If we don't enforce a right straight away, we can still enforce it later.

13.6Third parties. Only you and we can enforce these terms. No one else has rights under the Contracts (Rights of Third Parties) Act 1999.

13.7Complaints first. If you're unhappy, please contact us first. We'll try to sort it out within 30 days before either of us goes to court.

13.8Governing law. These terms and any dispute about them (including non-contractual disputes) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Part B adds to Part A. Sections 2, 5 to 9 and 11 to 13 apply to the WolfStack Platform too. Where Part B is different, Part B wins for the Platform.

14. Plans and ways to run the Platform

14.1You can use the WolfStack Platform in one of two ways, as shown on your plan:

• Cloud: we host and run it for you, and you sign in through a web browser or our apps.
• Self-hosted: you download it and install it on a server you control.

14.2Plans may limit the number of locations, tills, users, devices, products, orders or API calls. If you go over your plan's limits, we'll ask you to upgrade. If you don't, we may slow down or pause the extra use.

14.3The Platform is made for businesses. You must give each member of staff their own user account and not share logins.

15. Self-hosted licence

15.1Licence. While your plan is active and you've paid, we give you a non-exclusive, non-transferable licence to install and use the Self-hosted Platform for your own business on one production installation, plus any staging, testing and development copies of it that aren't used for live trading. Each extra business, brand or separate installation needs its own licence.

15.2The code stays ours. The Platform is licensed, not sold. We (and our licensors) own all rights in it. We may give you the source code so you can host, inspect and adapt it for your own use, but you must not:

• sell, rent, share, sub-license or give away the Platform or any copy of it, whole or in part;
• offer the Platform to others as a hosted service, or bundle it inside your own product;
• remove or get around licence checks, limits, or our copyright and brand notices;
• use it to build a product that competes with the Platform.

15.3Open-source parts. The Platform uses open-source software such as Laravel and Lunar (MIT licence). Those parts stay under their own licences, listed in the Platform's licences file. Nothing in 15.2 limits your rights under those licences.

15.4Your changes. You own changes you make for your own use. We don't have to support changed code, and updates may overwrite changes made to our core files.

15.5When your plan ends. You can keep using the last version you received on the same installation, at your own risk. You stop getting updates, security fixes and support, and you may no longer use features that depend on our servers, such as licence-checked add-ons or our cloud services.

15.6Hosting. You are responsible for the server, its security, backups, PHP and database versions, SSL, and keeping the Platform updated (section 6 applies).

16. Cloud service

16.1Access. While your plan is active and paid, you may use the Cloud Platform for your own business. We may improve, change or replace parts of it, but won't remove a main feature of your plan during a term you've paid for without offering a reasonable alternative or a pro-rata refund.

16.2Availability. We use reasonable efforts to keep the Cloud Platform available 24/7, but we don't promise it will never be down or slow. We may take it offline for maintenance, where possible outside 8am to 6pm UK time and with notice for planned work. Unless your plan includes a written service level, we give no uptime guarantee or service credits.

16.3Keep a way to keep trading. Internet, hosting and device problems happen. You are responsible for having a fallback (for example the POS offline mode where available, a card terminal that works on its own, or a paper process) so you can keep trading if the Cloud Platform or your connection is down.

16.4Backups. We back up Cloud data regularly to protect against our own failures. These backups are not a service to restore your mistakes on demand. You should export your important data (orders, stock, customers, sales) regularly; exports are available in the Platform.

16.5Acceptable use. You must not: upload malware; try to access other customers' data or our systems; test our security without written permission; overload the service; resell access; or use it for anything illegal. We may suspend accounts that put the service or other customers at risk, with notice where reasonable.

16.6When your plan ends. You can export your data for 30 days after your plan ends. After 90 days we delete your Cloud data, except copies we must keep by law (for example invoices for tax records) and backups that expire on their normal cycle.

17. WordPress and WooCommerce connection

17.1How it works. The Connector plugin links your WordPress or WooCommerce website to the WolfStack Platform using API keys. Depending on your settings it can send and receive products, prices, stock, customers and orders.

17.2One source of truth. In the Connector settings you choose which system owns each type of data (for example: stock is owned by the Platform; product descriptions by WordPress). You are responsible for these settings. Changing the same data in both systems at once can cause conflicts.

17.3Sync is not instant or guaranteed. Data is copied in the background and can be delayed or fail, for example if either website is down, slow, or changed by another plugin. We aren't liable for overselling, wrong stock, prices, or missed orders caused by delays, conflicts, settings or third-party changes. Check the sync log and your stock regularly.

17.4API keys. Keep API keys secret, give them only the access needed, and change them straight away if you think they've leaked. You are responsible for everything done with your keys.

17.5Other people's software. The connection relies on WordPress, WooCommerce and their APIs, which their makers can change at any time. We'll use reasonable efforts to keep the Connector working with current versions, but can't promise it.

18. Point of sale, payments and devices

18.1Payments. Card and online payments are handled by payment providers you choose (for example Stripe, SumUp or PayPal) under their own terms. We never hold your money. We aren't responsible for payment providers' fees, holds, chargebacks, outages or decisions.

18.2Your records. The Platform helps you record sales, refunds, cash, stock and staff hours. You are responsible for checking these records, cashing up, and keeping the records the law requires (for example for HMRC, VAT, and employment and payroll). The Platform is not accounting, tax or payroll advice.

18.3Devices. Barcode scanners, receipt printers, card readers, tablets, clock-in terminals and other devices are your responsibility. Devices we sell come with the maker's warranty or the warranty we state at sale. We only promise the Platform works with devices we list as supported.

18.4Clocking in and staff data. If you use staff clock-in features, including any terminal with a camera, you are the employer and the controller of your staff's data. You must tell staff how their data and images are used, have a lawful reason, and keep it only as long as needed.

19. Data in the WolfStack Platform

19.1Your data is yours. You own the data you put into the Platform ("Your Data"). You give us permission to store and process it only to provide, secure, support and improve the Platform for you.

19.2We are your processor. For Cloud plans, and whenever we access a Self-hosted installation for support, we process personal data in Your Data on your behalf. You are the controller; we are your processor. Schedule C (Data Processing Terms) applies and forms part of these terms.

19.3Statistics. We may create anonymous, combined statistics from use of the Platform (for example which features are used most) that don't identify you, your customers or your staff, and use them to improve our products.

19.4Security. We protect Cloud data with reasonable security measures, including encryption in transit, access controls, staff access only when needed, and regular updates. No system is completely secure, and section 9 still applies.

19.5Data breaches. If we become aware of a personal data breach affecting Your Data in the Cloud Platform, we'll tell you without undue delay and help you meet your own reporting duties.

These terms apply when we process personal data for you as your processor (section 19.2). They are made under Article 28 of the UK GDPR.

C1Instructions. We only process your personal data on your documented instructions (these terms and your use of the Platform), unless the law requires otherwise; if so we'll tell you first unless the law forbids it.

C2Confidentiality. Anyone we allow to process it is bound to keep it confidential.

C3Security. We keep appropriate technical and organisational measures in place, as described in section 19.4.

C4Sub-processors. You agree we may use sub-processors for hosting, email, backups and support tools. We list them at [link to sub-processor list] and will give you at least 14 days' notice of new ones, so you can object. We bind them to data protection terms at least as strict as these and stay responsible for them.

C5Transfers. If your data is processed outside the UK, we'll make sure it's protected by UK adequacy rules or the UK International Data Transfer Agreement or Addendum.

C6Helping you. We'll help you, at reasonable cost to you, to answer people's data requests and to meet your duties on security, breach reporting, impact assessments and consultation with the ICO.

C7Breaches. We'll tell you without undue delay after becoming aware of a personal data breach affecting your data.

C8End of service. When your plan ends we'll return (by export) and then delete your personal data as in section 16.6, unless the law requires us to keep it.

C9Checks. We'll give you the information reasonably needed to show we meet these terms, and allow reasonable audits by you or your auditor, at your cost, with at least 30 days' notice, no more than once a year.

C10Liability. Section 9 applies to these Data Processing Terms.